The Segal Institute for Clinical Research recruitment team is looking for quality people, because our continued success has lead to our growth. Please fill out the form below and copy and paste your resume. Someone will be in touch with you shortly.

  • Please copy and paste resume here.

OPEN POSITIONS

Reports to: Call Center Manager
Department: Call Center

Summary:

Core responsibilities include customer service, direct patient liaison duties, tracking of referrals and compiling monthly media reports in all areas of recruitment. In addition, responsibilities include working closely with Front Desk Receptionist and Call Center Manger to ensure completion of daily tasks in the department.

Summary of Essential Job Functions:

  • Familiarizes self with each study protocol, site, sponsor/CRO, Centralized Advertising Company and assigned study staff members.
  • Be current on all advertising at each site.
  • Calls Patients referred by Central/National Campaigns & updates for all pharmaceutical companies.
  • Answer calls from new patients, explain studies, conduct phone interviews per IRB procedures and set appointments for new patients in all outpatient offices. Enter information into Clinical Conductor.
  • Attend all recruitment meetings in an effort to maximize patient distribution among studies that need assistance in recruiting patients.
  • Check SICR Gmail and relevant account portals for incoming patient requests to participate in a clinical research trial.
  • Check messages on main phone line and TPRA.
  • Answers main telephone extension and fields phone calls and/or schedules appointments with potential clients.
  • Miscellaneous responsibilities incidental to the work described therein.
  • Transportation calendar.
  • Maintain Patient Satisfaction
  • Back up for Front Desk Receptionist (includes all sites)

Skills:

  • Ability to deliver information to caller/patient inquiries
  • Professional verbal and written communication skills
  • Ability to project a professional image through telephone interaction.
  • Strong interpersonal and communication skills
  • Ability to type 30 wpm
  • Excellent computer knowledge.
  • Flexibility, proactive and perseverance.
  • Able to work well under pressure.
  • Able to handle multiple projects simultaneously.
  • Bilingual English/Spanish is a must.

Education:
High School diploma or equivalent or higher education

Experience:

At least 1 year of experience in a call center or related field.

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

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Reports to: Director of Community Outreach
Department: Community Outreach

Summary:

The Outreach Coordinator is an experienced professional responsible for new business development and patient recruitment. They are responsible for increasing clinical trial enrollment and cultivating strategic partnerships through community outreach activities. This position also develops sponsorship/business arrangements and relationships with businesses, individuals, schools, and other organizations interested in supporting Segal Institute for Clinical Research program areas.

Summary of Essential Job Functions:

  • Recruit and enroll patients into currently enrolling clinical research trials.
  • Recruit patients for upcoming study waitlists.
  • Meet established goals, pertaining to subject enrollment, enrollment rates and enrollment deadlines.
  • Work closely with all sites to understand and overcome enrollment challenges.
  • Coordinate recruitment initiatives to increase clinical trial enrollment. This includes delivering presentations designed to promote the organization and its services to the community.
  • Leverage previously established relationships and forge new relationships, in the community, to promote clinical research and increase trial enrollment.
  • Schedule regular meetings with community organizations to create new referral opportunities, educate the organizations about any new enrolling studies, and learn about new partnership opportunities or upcoming events.
  • Search and implement new ways to engage the community, such as speaking engagements and health fairs, with the goal of increasing clinical trial enrollment.
  • Assist the Community Outreach Director with creating and implementing recruitment plans and implement them for all enrolling and upcoming studies.
  • Report on program activities, including entering accurate data in a timely way into the necessary data systems.
  • Maintain a database of community resources and partnerships for regular communications and marketing purposes, including the distribution of the monthly e-newsletter.
  • Maintain a log of enrollment metrics, including patients who screened, enrolled and completed trials, based on your recruitment efforts.
  • Prepare and maintain internal reports and coordinate internal meetings to review results and develop new strategies.
  • Work seamlessly with the call center when sending referrals and scheduling appointments.
  • Be current on all enrolling studies, upcoming studies, contract goals and enrollment metrics at each site.
  • Be current on all advertising campaigns and initiatives at each site.
  • Be familiar with HIPAA regulations.

Skills, Knowledge, and Abilities:

  • Must have currently established working relationships in the community, preferably with mental health, addiction, and women’s health organizations.
  • Must be bilingual in English and Spanish.
  • Must be able to work in a fast-paced environment, meet goals, and be flexible to changing priorities.
  • Demonstrates excellence in both oral and written communications, especially with public speaking and presentation skills.
  • Must be a strategic thinker, analytical, and performance driven.
  • Must have a strong ability to connect with others and forge strong relationships.
  • Committed to the mission of clinical research.
  • Highly organized and IT-competent – proficient in Microsoft Office programs.
  • Ability to multi-task and manage time.
  • Moderate physical demands.
  • Must be available to work weekends and evenings, when needed.
  • Must have reliable transportation.

Education:
Bachelor’s Degree is required.

Experience:

Marketing experience is highly desirable.
Must have a proven track-record in successful community outreach/recruitment/sales.

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY