The Segal Institute for Clinical Research recruitment team is looking for quality people, because our continued success has lead to our growth. Please fill out the form below and copy and paste your resume. Someone will be in touch with you shortly.

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OPEN POSITIONS

Reports to: Call Center Manager
Department: Call Center

Summary:

Core responsibilities include customer service, direct patient liaison duties, tracking of referrals and compiling monthly media reports in all areas of recruitment. In addition, responsibilities include working closely with Front Desk Receptionist and Call Center Manger to ensure completion of daily tasks in the department.

Summary of Essential Job Functions:

  • Familiarizes self with each study protocol, site, sponsor/CRO, Centralized Advertising Company and assigned study staff members.
  • Be current on all advertising at each site.
  • Calls Patients referred by Central/National Campaigns & updates for all pharmaceutical companies.
  • Answer calls from new patients, explain studies, conduct phone interviews per IRB procedures and set appointments for new patients in all outpatient offices. Enter information into CTMS.
  • Communicate status and success rates of assigned referrals to call center manager, recruitment and marketing team.
  • Check SICR Gmail and relevant account portals for incoming patient requests to participate in a clinical research trial.
  • Adheres to GCP and HIPAA guidelines.
  • Check messages on main phone line and TPRA.
  • Directs e-mails to appropriate site staff to address patient concerns or question.
  • Answers main telephone extension and fields phone calls and/or schedules appointments with potential clients.
  • Miscellaneous responsibilities incidental to the work described therein.
  • Accurate documentation of transportation requests on site calendars.
  • Maintain Patient Satisfaction and Professionalism throughout all calls.
  • Back up for Front Desk Receptionist (includes all sites).

Skills And Qualifications:

  • Ability to deliver information to caller/patient inquiries.
  • Professional verbal and written communication skills.
  • Ability to project a professional image through telephone interaction.
  • Strong interpersonal and communication skills.
  • Ability to type 30 wpm
  • Excellent computer knowledge.
  • Flexibility, proactive and perseverance.
  • Able to work well under pressure.
  • Able to handle multiple projects simultaneously.
  • Bilingual English/Spanish is preferred.

Education:

  • High School diploma or equivalent or higher education

Experience:

At least 1 year of experience in a call center or related field.

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Marketing Specialist
Department: Marketing

Summary:

The Marketing Coordinator is responsible for the planning, development and execution of the Segal Trials marketing efforts across all Segal Trial’s locations. The person in this role ensures that marketing functions support the company in meeting its contract and enterprise goals. The Marketing Coordinator approaches their role from a result driven and goal-oriented perspective, approaching their tasks with energy and an innovative mindset to ensure that Segal Trials’ goals are met. The person in this role works with marketing, the call center, outreach coordinators and clinical operations to design and implement patient recruitment programs, achieving patient participation growth for assigned indications, studies, and for the enterprise as a whole.

Summary of Essential Job Functions:

  • Assist with marketing strategies, recruitment & advertising campaigns, including creative and ad placements
  • Assist with social media planning, content curation & management
  • Respond and engage answering and commenting to all messages and comments; inviting to follow and like our Facebook page
  • Posting on Instagram (patient), LinkedIn and Twitter targeting B2B relationships
  • CHS Green Sheet Program (tracking, management & payments)
  • Manage Refer-a-Friend program with all locations across Segal Trials
  • Assist in the development and execution of various marketing strategies, including direct mail, emails, print ads, community outreach, networking, texting, online ads, social media, online listings, etc.
  • Assist with marketing & recruitment related reports
  • Assist with Sponsor/CRO updates and reporting
  • Manage the study portals; making sure studies are up to date and run/understand metrics to determine the success of each on
  • Manage in-clinic promotions
  • Assist with company events & meetings
  • Organize incoming referrals for call center
  • Help build CRM by storing and managing contact information within CRM
  • Create thank you letters for individuals who complete studies
  • Online posting studies to Indeed
  • Updates and manages Ad Calendar
  • Manages InstiNews- Internal company newsletter
  • Manages Patient Newsletter
  • Request edits on company website and monitoring requests that are made to ensure accuracy of changes (staff, announcements, enrolling studies, news, and blog content)

Skills And Qualifications:

  • Degree or experience in marketing, digital marketing, public relations and/or communications
  • Proficiency in Microsoft Word, Excel, Power Point, Adobe Photoshop, Adobe Illustrator, Videography & Video Editing REQUIRED
  • Thrives in fast paced environments
  • Excellent organizational skills
  • Detail oriented & proactive
  • Excellent communication skills verbal and written
  • Ability to multi-task, prioritize and think strategically
  • Able to interact in an enthusiastic outgoing manner with management
  • Able to work independently and as a motivated team player

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Chief Scientific Officer/ Medical Director
Department: Medical & Clinical

Summary:

The Principal or Sub Investigator is responsible for the oversight and execution of Psychiatric clinical trials testing new medications on the behalf of the sponsor/pharmaceutical companies. The investigator promotes Good Clinical Practices (GCP) in the conduct of Clinical Investigations by ensuring the integrity of data generated at the site and directing the conduct of the clinical investigation as to the guidelines issued by State and Federal Authorities and the Sponsor. The Investigator works collaboratively with the study team and regulatory personnel to ensure welfare of study participants.

Summary of Essential Job Functions:

  • Responsible for maintaining up-to-date curriculum vitae.
  • Provide Sponsor and IRB with documentation of credentials as required.
  • Maintain all required licenses to practice and execute the job as PI or Sub-I.
  • Assume responsibility as the Principal or Sub-Investigator for the duration of clinical trials.
  • Demonstrate the proper education, training and experience to conduct the clinical investigation.
  • Disclose conflicts of interest as described in the regulations.
  • Perform psychiatric evaluations.
  • Evaluate and screen potential subjects based on study eligibility criteria.
  • Perform and review psychiatric ratings performed by raters in accordance with the clinical study protocol.
  • Complete protocol specific training as required per sponsor’s vendors to obtain certification to conduct testing and rating scales for specific protocols.
  • Complete all documentation, paper and electronic, as required per protocol.
  • Provide oversight and ensures proper delegation of duties to appropriate staff.
  • Provide and maintain updated study related documentation as required by the clinical research trial to ensure data integrity.
  • Evaluate and report safety reports, protocol noncompliance and any other protocol specific reports.
  • Follow requirements for FDA form 1572.
  • Collaborate with operational and management team to ensure site goals are met.
  • Attend Investigator Meetings and educational seminars.
  • Travel to Investigators meetings as needed.
  • Provide on call outpatient and/or inpatient coverage to subjects enrolled in clinical studies.

Skills And Qualifications:

  • Ability to read, write, and interpret the English language (Bilingual/spanish preferred)
  • Possess a valid M.D. or D.O. degree
  • Board Certification in psychiatry or in process of obtaining one.
  • Active DEA license, or able to obtain one
  • Active license to practice medicine in the state of Florida, or ability to obtain one immediately
  • Strong interpersonal and leadership skills, self-motivation, and high personal integrity and ethics required

Education:

  • Possess a valid MD or DO medical degree
  • Board certification in psychiatry

Experience:

1-3 years experience conducting psychiatric clinical research trials as either a PI or Sub-investigator, or other relevant experience

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Rater Supervisor and Director of Community Outreach
Department: Medical, Clinical, Recruitment

Summary:

The Screening Specialist is responsible for administering various psychometric efficacy scales, as well as completing interviews/ratings on study participants specific to several study protocols. This person will perform interview/ratings on study subjects to determine current levels of functioning and to create a clinical impression of the study subject’s current presentation throughout the duration of the trials. Clinical interviewing skills are a must, as well as knowledge of DSM IV and 5 diagnoses.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Gather information from prospective subjects through a prescreening interview and determine eligibility for research trials.
  • Conduct telephone and in-person prescreen interviews of potential research volunteers.
  • Obtain detailed medical and psychiatric histories of potential volunteers.
  • Evaluate potential eligibility of interested volunteers and forward eligible candidates to the appropriate research sites or to the Rater Supervisor for final assessment.
  • Maintain knowledge of enrolling and upcoming study protocols at all research sites for proper referrals.
  • Build and maintain database of potential volunteers for future trials, including current participation status.
  • Assist in maintaining site specified levels of recruitment.
  • Follow Sponsor, or protocol, specific requirements and applicable SICR internal SOPs.
  • Review all medical records.
  • Manage subject crises with professionalism and clinical expertise.
  • Perform other related duties incidental to the work described therein.

Skills:

  • Ability to deliver information to caller/patient inquiries
  • Professional verbal and written communication skills
  • Ability to project a professional image through telephone interaction.
  • Strong interpersonal and communication skills
  • Ability to type 30 wpm
  • Excellent computer knowledge.
  • Flexibility, proactive and perseverance.
  • Able to work well under pressure.
  • Able to handle multiple projects simultaneously.
  • Bilingual English/Spanish is a must.

Education:
Bachelor’s Degree or higher in a Psychology related area

Experience:

Superior patient interview and diagnostic skills
Bilingual English/Spanish

  • At least 1 year of experience in a call center or related field.

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Rater Supervisor and Director of Community Outreach
Department: Medical, Clinical, Recruitment

Summary:

The Screening Specialist is responsible for administering various psychometric efficacy scales, as well as completing interviews/ratings on study participants specific to several study protocols. This person will perform interview/ratings on study subjects to determine current levels of functioning and to create a clinical impression of the study subject’s current presentation throughout the duration of the trials. Clinical interviewing skills are a must, as well as knowledge of DSM IV and 5 diagnoses.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Gather information from prospective subjects through a prescreening interview and determine eligibility for research trials.
  • Conduct telephone and in-person prescreen interviews of potential research volunteers.
  • Obtain detailed medical and psychiatric histories of potential volunteers.
  • Evaluate potential eligibility of interested volunteers and forward eligible candidates to the appropriate research sites or to the Rater Supervisor for final assessment.
  • Maintain knowledge of enrolling and upcoming study protocols at all research sites for proper referrals.
  • Build and maintain database of potential volunteers for future trials, including current participation status.
  • Assist in maintaining site specified levels of recruitment.
  • Follow Sponsor, or protocol, specific requirements and applicable SICR internal SOPs.
  • Review all medical records.
  • Manage subject crises with professionalism and clinical expertise.
  • Perform other related duties incidental to the work described therein.

Skills:

  • Ability to deliver information to caller/patient inquiries
  • Professional verbal and written communication skills
  • Ability to project a professional image through telephone interaction.
  • Strong interpersonal and communication skills
  • Ability to type 30 wpm
  • Excellent computer knowledge.
  • Flexibility, proactive and perseverance.
  • Able to work well under pressure.
  • Able to handle multiple projects simultaneously.
  • Bilingual English/Spanish is a must.

Education:
Bachelor’s Degree or higher in a Psychology related area

Experience:

Superior patient interview and diagnostic skills
Bilingual English/Spanish

  • At least 1 year of experience in a call center or related field.

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY