The Segal Institute for Clinical Research recruitment team is looking for quality people, because our continued success has lead to our growth. Please fill out the form below and copy and paste your resume. Someone will be in touch with you shortly.

  • Please copy and paste resume here or upload it below.
  • Accepted files: pdf|doc|docx|rtf

OPEN POSITIONS


Reports to: Vice President
Department: Marketing & Recruitment

Summary:

The Call Center Manager is responsible for the strategy and oversight of the Segal Trials call center. The person in this role ensures that the call center adequately supports the company in meeting its contract and enterprise goals. The Call Center Manager approaches their role from a results driven and goal oriented perspective, approaching their tasks with energy and an innovative mindset to ensure that Segal Trials’ goals are met. The employee in this role evaluates and trains each member of the Call Center Team to ensure that they are efficient, respectful, and knowledgeable contributors to the company’s mission. The Call Center Manager is responsible for overseeing all incoming and outgoing calls with prospective patients, ensuring they are handled with the highest level of customer service and professionalism and that quotas for scheduled screens and prescreens are met.

Summary of Essential Job Functions:

Personnel

  • Ensure adequate and appropriate staffing according to planned advertising efforts & campaigns.
  • Work with Human Resources (HR) to identify appropriate new hire candidates and, once hired, to orient new employees using the new hire checklist process.
  • Develop a customized training plan for each new hire according to their historic experience.
  • Identify and assign an existing team member as a mentor to each newly hired employee.
  • Perform annual performance appraisals, setting annual goals and plans for each direct report.
  • Meet regularly with each direct report throughout the year to discuss progress on goals.
  • Provide timely feedback, including objective, measurable goals, for any areas of improvement.
  • Thoroughly document all personnel issues, as well as any coaching and counseling provided.
  • Carry out disciplinary processes as required, providing thorough documentation to the HR team.
  • Manage relationships and business issues to ensure high morale and a low staff turnover rate.
  • Oversee operations, ensuring compliance with Good Clinical Practices (GCP) and all procedures.
  • Manage staff paid time off, ensuring adequate coverage plans for the call center at all times.
  • Complete biweekly review and approval of payroll for staff under the call center umbrella.
  • Schedule employees to maximize calls, scheduled appointments, and completed prescreens.

Team Preparation and Training

  • Ensure relevant call center staff are notified whenever a trial begins and closes enrollment, and when they need to begin to schedule and conduct interviews for upcoming trials.
  • Ensure the call center team has a full understanding of the Health Information Portability and Accountability Act (HIPAA) regulations.
  • Maintain knowledge of the advertising calendar and communicate all advertising campaigns to staff, ensuring that they are always aware of active and upcoming advertising efforts.
  • Directly supervise the call center team, including monitoring randomly selected calls each week.
  • Provide guidance to the call center team on the most appropriate and effective length of calls, tone of voice, politeness, customer service approach, and other relevant call content.
  • Ensure that the team is able to appropriately handle all calls, including challenging calls.
  • Model for and directly train the call center team on methods for de-escalating calls, as needed.
  • Continually identify, propose, and implement ways to make the call center more efficient.
  • Oversee patient information being entered into the CTMS, ensuring accurate and detailed entry of contact information, referral information, and scheduled appointments.
  • Provide direct leadership to the call center teams and other teams through leading by example.
  • Answer questions, provide extra training, and receive feedback from the call center team and other teams served by the call center, as needed.
  • Ensure the proper use of phone screen scripts, both within and outside the Clinical Trial Management System (CTMS).
  • Strategize the number & type of follow-up attempts to maximize the effectiveness of contacts.
  • Effectively deliver information gathered during phone prescreens to clinical staff, as required.
  • Conduct once monthly training sessions where comments, questions, & concerns may be raised.

Goal Performance

  • Support Segal Trials in meeting and exceeding quality and quantity goals for each study and for the enterprise as a whole.
  • Actively participate in and guide regular recruitment and goal projection meetings.
  • Continually identify, propose and implement ways to meet call center quotas and to fulfill operational responsibilities, including scheduled appointments and inbound and outbound calls.
  • Monitor the number and length of calls handled by each call center employee daily.
  • Ensure that each Call Center Representative meets his or her call quotas, scheduling 25 appointments on each business day.
  • Follow up when call or schedule quotas are not met, determining the source of the reason for the deficiency, and create and implement strategies to ensure employee performance to goal.
  • Monitor and maintain a 95% or higher team answer rating for all incoming calls.
  • Ensure that call center representatives respond to recruitment related inquiries within 24 hours.
  • Create and maintain incentive plans for call center employees based on monthly performance.

Analysis and Reporting

  • Identify, propose & implement the most effective reporting tools & metrics to help ensure the success of the department.
  • Prepare and analyze all call center reports and submit to relevant staff for review and action.
  • Review and analyze the daily call log in the CTMS, report to additional staff as required.
  • Provide additional reporting upon request (i.e., subjects interested in non-enrolling indications, subjects experiencing schedule conflicts, or total number of healthy subjects in CTMS).
  • Review daily outcome reports, prescreen outcome reports, and projection reports.
  • Track call center employee performance and submit data to supervisors and managers, as required, including the percentage of patients scheduled that show for their appointments.

Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Report to duty at physical locations other than the primary assigned location(s) on an as-needed basis. The fluctuating nature of the industry and the existence of multiple physical business addresses mean that employees must be prepared to adjust work location within reason as dictated by business needs.

Other Skills and Abilities:

  • Possesses strong organizational skills
    • Able to prioritize, delegate, direct, support, assign and evaluate others’ work.
    • Follows through on assignments
  • Demonstrated abilities in performance management.
    • Able to influence and encourage others to perform their jobs effectively & responsibly.
    • Successful previous history with training and leading employee teams.
  • Able to work independently.
  • Functions well in a high-pressure environment.
  • Strong Customer Service orientation.
    • Possesses previous history of success in phone systems management.
    • Possesses previous history of success in data management.
  • Goal and solutions oriented.
  • Possesses excellent communication skills.
    • Exhibits strong verbal and written communication skills through positive interactions with coworkers, managers, clients and vendors.
  • Displays team collaboration skills.
    • Works effectively and collaboratively with team members to accomplish goals.
  • Curious and passionate about learning and innovation.
  • Skilled at thoughtful risk taking to accomplish tasks.
  • Able to balance tasks with competing priorities.
  • Able to accept direction and constructive criticism from supervisors and managers.

Requirements:

  • 2+ years of previous management experience in a call center or in a related position.
  • Bachelor’s Degree preferred.
  • Proficiency in English required.
  • Proficiency in English and Spanish preferred.
  • Familiarity with Microsoft Office, including Outlook and Excel.

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Call Center Manager
Department: Call Center

Summary:

Core responsibilities include customer service, direct patient liaison duties, tracking of referrals and compiling monthly media reports in all areas of recruitment. In addition, responsibilities include working closely with Front Desk Receptionist and Call Center Manger to ensure completion of daily tasks in the department.

Summary of Essential Job Functions:

  • Familiarizes self with each study protocol, site, sponsor/CRO, Centralized Advertising Company and assigned study staff members.
  • Be current on all advertising at each site.
  • Calls Patients referred by Central/National Campaigns & updates for all pharmaceutical companies.
  • Answer calls from new patients, explain studies, conduct phone interviews per IRB procedures and set appointments for new patients in all outpatient offices. Enter information into CTMS.
  • Communicate status and success rates of assigned referrals to call center manager, recruitment and marketing team.
  • Check SICR Gmail and relevant account portals for incoming patient requests to participate in a clinical research trial.
  • Adheres to GCP and HIPAA guidelines.
  • Check messages on main phone line and TPRA.
  • Directs e-mails to appropriate site staff to address patient concerns or question.
  • Answers main telephone extension and fields phone calls and/or schedules appointments with potential clients.
  • Miscellaneous responsibilities incidental to the work described therein.
  • Accurate documentation of transportation requests on site calendars.
  • Maintain Patient Satisfaction and Professionalism throughout all calls.
  • Back up for Front Desk Receptionist (includes all sites).

Skills And Qualifications:

  • Ability to deliver information to caller/patient inquiries.
  • Professional verbal and written communication skills.
  • Ability to project a professional image through telephone interaction.
  • Strong interpersonal and communication skills.
  • Ability to type 30 wpm
  • Excellent computer knowledge.
  • Flexibility, proactive and perseverance.
  • Able to work well under pressure.
  • Able to handle multiple projects simultaneously.
  • Bilingual English/Spanish is preferred.

Education:

  • High School diploma or equivalent or higher education

Experience:

At least 1 year of experience in a call center or related field.

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Lead Rater, Rater Supervisor, Director of Clinical Operations
Department: Medical, Clinical, Recruitment

Summary:

The Prescreen Rater is responsible for completing initial interviews on study participants specific to several study protocols. This person will perform interview/ratings on study subjects to determine current levels of functioning and to create a clinical impression of the study subject’s current presentation and preliminary eligibility for the current trials. This role may also administer cognitive and various other psychometric assessments, as allowed by Sponsor, as needed. Clinical interviewing skills are a must, as well as knowledge of DSM IV and 5 diagnoses.

Summary of Essential Job Functions:

  • Gather information from prospective subjects through a prescreening interview and determine eligibility for research trials.
  • Conduct telephone and in-person prescreen interviews of potential research volunteers.
  • Obtain detailed medical and psychiatric histories of potential volunteers.
  • Evaluate potential eligibility of interested volunteers and forward eligible candidates to the appropriate research sites or to the Rater Supervisor for final assessment.
  • Maintain knowledge of enrolling and upcoming study protocols at all research sites for proper referrals.
  • Build and maintain waitlists of potential volunteers for future trials, including current participation status.
  • Assist in maintaining site specified levels of recruitment.
  • Follow Sponsor, or protocol, specific requirements and applicable SICR internal SOPs.
  • Review all medical records.
  • Manage subject crises with professionalism and clinical expertise.
  • As needed, train and certify on cognitive assessments to assist sites with subject visits.
  • Review and make corrections to all scales and source based on feedback provided by rater training companies/sponsors in a timely manner.
  • Complete all assigned tracking logs on time and with accurate information.
  • Assist with community events and other outreach initiatives.
  • Perform other related duties incidental to the work described therein.

Skills And Qualifications:

  • Superior patient interview and diagnostic skills.
  • Bilingual (English/Spanish) preferred.

Education:

  • Bachelor’s Degree or higher in a Psychology related area

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Chief Scientific Officer/ Medical Director
Department: Medical & Clinical

Summary:

The Principal or Sub Investigator is responsible for the oversight and execution of Psychiatric clinical trials testing new medications on the behalf of the sponsor/pharmaceutical companies. The investigator promotes Good Clinical Practices (GCP) in the conduct of Clinical Investigations by ensuring the integrity of data generated at the site and directing the conduct of the clinical investigation as to the guidelines issued by State and Federal Authorities and the Sponsor. The Investigator works collaboratively with the study team and regulatory personnel to ensure welfare of study participants.

Summary of Essential Job Functions:

  • Responsible for maintaining up-to-date curriculum vitae.
  • Provide Sponsor and IRB with documentation of credentials as required.
  • Maintain all required licenses to practice and execute the job as PI or Sub-I.
  • Assume responsibility as the Principal or Sub-Investigator for the duration of clinical trials.
  • Demonstrate the proper education, training and experience to conduct the clinical investigation.
  • Disclose conflicts of interest as described in the regulations.
  • Perform psychiatric evaluations.
  • Evaluate and screen potential subjects based on study eligibility criteria.
  • Perform and review psychiatric ratings performed by raters in accordance with the clinical study protocol.
  • Complete protocol specific training as required per sponsor’s vendors to obtain certification to conduct testing and rating scales for specific protocols.
  • Complete all documentation, paper and electronic, as required per protocol.
  • Provide oversight and ensures proper delegation of duties to appropriate staff.
  • Provide and maintain updated study related documentation as required by the clinical research trial to ensure data integrity.
  • Evaluate and report safety reports, protocol noncompliance and any other protocol specific reports.
  • Follow requirements for FDA form 1572.
  • Collaborate with operational and management team to ensure site goals are met.
  • Attend Investigator Meetings and educational seminars.
  • Travel to Investigators meetings as needed.
  • Provide on call outpatient and/or inpatient coverage to subjects enrolled in clinical studies.

Skills And Qualifications:

  • Ability to read, write, and interpret the English language (Bilingual/spanish preferred)
  • Possess a valid M.D. or D.O. degree
  • Board Certification in psychiatry or in process of obtaining one.
  • Active DEA license, or able to obtain one
  • Active license to practice medicine in the state of Florida, or ability to obtain one immediately
  • Strong interpersonal and leadership skills, self-motivation, and high personal integrity and ethics required

Education:

  • Possess a valid MD or DO medical degree
  • Board certification in psychiatry

Experience:

1-3 years experience conducting psychiatric clinical research trials as either a PI or Sub-investigator, or other relevant experience

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Site Lead & Site Manager
Department: Clinical

Summary:

The Clinical Research Coordinator is responsible for managing clinical trial performance and ensuring the conduct of their clinical trials is congruent with the vision and mission of the company. The CRC plans, coordinates, evaluates, and manages the care of both the participants and the data for their assigned trials. The CRC follows study specific protocol guideline and communicates and interacts with Investigators, clinic staff, CROs and Sponsors to effectively perform clinical research and coordinate research activities. All duties carried out by the CRC are done so in accordance with company policies, SOPs, and Good Clinical Practice (GCP) as well as all applicable local, state and federal regulations.

Primary Responsibilities:

  • Coordinate clinical trials conducted by a supervising Principal Investigator in accordance with FDA, GCP and protocol guidelines.
  • Identify potential problems or inconsistencies and take action as appropriate.
  • Articulate protocol issues to CRO and/or Sponsor, Site Lead, Manager, Principal or Sub-Investigator, and other members of the study team.
  • Collect initial subject health and demographic information by interviewing subjects and accessing other appropriate sources.
  • Review subject comprehensive medical documentation to determine protocol eligibility under the supervision of the Principal Investigator.
  • Ensure a flow of communication including telephone conferences between subject, study staff, referral sources and recruitment team, Sponsor and/or CRO, Monitor(s) and Auditors, if applicable.
  • Perform clinical tasks including, but not limited to: vital signs, height and weight, ECG, phlebotomy, specimen processing and packaging.
  • Maintain timely internal source documentation as well as sponsor-required information.
  • Maintain timely EDC data entry and query resolution.
  • Maintain timely CTMS data entry of patient visits and study information.
  • Complete Verification of subjects before consenting.
  • Report hospital census data, if applicable.
  • Dispense and maintain accurate records of investigational and study product.
  • Educate subject and family members regarding specific studies and clinical drug trials in general.
  • Complete all monitor and sponsor queries in a timely manner.
  • Perform Quality Control (QC) checks on all trials per company SOP and interface with QA Director as needed.

Recruitment Responsibilities:

  • Send “All Users” email upon enrollment activation or enrollment closure
  • Participate in recruitment planning meetings prior to study start
  • Provide weekly updates to Active Studies Report
  • Communicate all advertising needs to recruitment team
  • Maintain weekly communication with recruitment team in order to maximize recruitment in all enrolling trials
  • Communicate the need for study or company flyers

Secondary Responsibilities:

Maintains Quality Service and Departmental Standards by

  • Reading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)
  • Assisting in establishing and enforcing departmental standards

Contributes to team effort by

  • Working with internal staff to resolve issues
  • Exploring new opportunities to add value to the organization and departmental processes
  • Helping others at the site to achieve site goals
  • Performing other duties as assigned
  • Support the organization’s mission and goals

Maintains Technical and Industry Knowledge by

  • Attending and participating in applicable company-sponsored training
  • Attending and participating in Sponsor investigator meetings, recruitment meetings, and trainings

Skills And Qualifications:

  • CCRC or CCRP certification preferred
  • Strong motivational skills and abilities – promoting a team-based approach
  • Strong interpersonal and communication skills, both verbal and written
  • Strong organizational and leadership skills
  • Goal oriented
  • Ability to maintain a professional and positive attitude
  • Detail Oriented
  • Strong critical thinking skills
  • Strong ability to multi-task
  • Strong computer skills
  • Ability to support and demonstrate the mission and goals of the company
  • Excellent interpersonal and customer service skills
  • Knowledge of medical terminology and clinical practices

Experience:

At least 2 years of experience as a CRC in clinical research or relevant clinical role

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Site Lead & Site Manager
Department: Clinical

Summary:

The Clinical Research Coordinator is responsible for managing clinical trial performance and ensuring the conduct of their clinical trials is congruent with the vision and mission of the company. The CRC plans, coordinates, evaluates, and manages the care of both the participants and the data for their assigned trials. The CRC follows study specific protocol guideline and communicates and interacts with Investigators, clinic staff, CROs and Sponsors to effectively perform clinical research and coordinate research activities. All duties carried out by the CRC are done so in accordance with company policies, SOPs, and Good Clinical Practice (GCP) as well as all applicable local, state and federal regulations.

Primary Responsibilities:

  • Coordinate clinical trials conducted by a supervising Principal Investigator in accordance with FDA, GCP and protocol guidelines.
  • Identify potential problems or inconsistencies and take action as appropriate.
  • Articulate protocol issues to CRO and/or Sponsor, Site Lead, Manager, Principal or Sub-Investigator, and other members of the study team.
  • Collect initial subject health and demographic information by interviewing subjects and accessing other appropriate sources.
  • Review subject comprehensive medical documentation to determine protocol eligibility under the supervision of the Principal Investigator.
  • Ensure a flow of communication including telephone conferences between subject, study staff, referral sources and recruitment team, Sponsor and/or CRO, Monitor(s) and Auditors, if applicable.
  • Perform clinical tasks including, but not limited to: vital signs, height and weight, ECG, phlebotomy, specimen processing and packaging.
  • Maintain timely internal source documentation as well as sponsor-required information.
  • Maintain timely EDC data entry and query resolution.
  • Maintain timely CTMS data entry of patient visits and study information.
  • Complete Verification of subjects before consenting.
  • Report hospital census data, if applicable.
  • Dispense and maintain accurate records of investigational and study product.
  • Educate subject and family members regarding specific studies and clinical drug trials in general.
  • Complete all monitor and sponsor queries in a timely manner.
  • Perform Quality Control (QC) checks on all trials per company SOP and interface with QA Director as needed.

Recruitment Responsibilities:

  • Send “All Users” email upon enrollment activation or enrollment closure
  • Participate in recruitment planning meetings prior to study start
  • Provide weekly updates to Active Studies Report
  • Communicate all advertising needs to recruitment team
  • Maintain weekly communication with recruitment team in order to maximize recruitment in all enrolling trials
  • Communicate the need for study or company flyers

Secondary Responsibilities:

Maintains Quality Service and Departmental Standards by

  • Reading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)
  • Assisting in establishing and enforcing departmental standards

Contributes to team effort by

  • Working with internal staff to resolve issues
  • Exploring new opportunities to add value to the organization and departmental processes
  • Helping others at the site to achieve site goals
  • Performing other duties as assigned
  • Support the organization’s mission and goals

Maintains Technical and Industry Knowledge by

  • Attending and participating in applicable company-sponsored training
  • Attending and participating in Sponsor investigator meetings, recruitment meetings, and trainings

Skills And Qualifications:

  • CCRC or CCRP certification preferred
  • Strong motivational skills and abilities – promoting a team-based approach
  • Strong interpersonal and communication skills, both verbal and written
  • Strong organizational and leadership skills
  • Goal oriented
  • Ability to maintain a professional and positive attitude
  • Detail Oriented
  • Strong critical thinking skills
  • Strong ability to multi-task
  • Strong computer skills
  • Ability to support and demonstrate the mission and goals of the company
  • Excellent interpersonal and customer service skills
  • Knowledge of medical terminology and clinical practices

Experience:

At least 2 years of experience as a CRC in clinical research or relevant clinical role

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Outpatient Site Manager
Department: Outpatient Research Site

Summary:

The Front Desk Receptionist is responsible for providing a point of contact for walk-in patients, incoming telephone calls, granting access to the building, and supporting the highest level of customer service for clients, staff and visitors.

Summary of Essential Job Functions:

  • Answer incoming calls and forward if applicable to the appropriate staff.
  • Schedule and reschedule appointments for clients.
  • Update and maintain calendar with pertinent information. (appointments, staff schedule changes, scheduled meetings).
  • Offer all ongoing and upcoming studies to callers.
  • No Shows: Call No show subjects within 30 minutes of scheduled appointment (call/text/email). Call no shows again before the end of the day and send a letter if subject cannot be contacted. On Friday’s call all no-shows from the week and reschedule.
  • Confirm volunteer’s most recent address, telephone number, and alternative contact number at every visit and every telephone contact with a volunteer.
  • Make sure every subject leaves office with an appointment unless they are DNQ.
  • Review outlook calendar for accuracy of patient outcomes.
  • Make sure all CRC/RAs update outcomes daily on Outlook Calendar including explanation of what occurred.
  • Refer clients to other SICR research sites appropriately.
  • Check voicemail three times a day, in the morning, mid-day, and afternoon.
  • Greet clients and inform the appropriate CRC/RA of their arrival.
  • Assure clients are seen in a timely manner. Re-notify the CRC/’RA if the patient is waiting for an extended time.
  • Assure that all subjects for the following day are called to remind and confirm appointment. Follow up with a text & email if they do not confirm verbally on the phone.
  • Make sure client follows is smooth from check-in to check-out.
  • Give the pre-screening packet to all pre-screens and obtain all new subject information. Replenish pre-screening applications, as needed.
  • Collect and review for accuracy pre-screening application from clients. Ensure that the form is fully filed out by the patient.
  • Enter pre-screening application data into Clinical Conductor.
  • Print current versions of the ICFs (as requested by the CRC/RA) & source documents for appointments.
  • Collect all charts and review with CRC/RA the outcome of each client, update outlook calendar with every outcome for rater review.
  • Destroy any client information if not applicable for any trials. File any client’s information if eligible for upcoming trials in upcoming trials folder.
  • Ensure faxes and copies are picked up quickly by all staff; follow up as necessary.
  • Attend weekly flash meetings with call center to review advertising, upcoming and enrolling studies, and studies that provide transportation.
  • Have knowledge of all enrolling studies at all times.
  • Document all calls in daily can log an send to call center representatives by the end of each day.
  • Call all referrals and provide the call center representative with outcomes.
  • Update the weekly transportation log that will be saved on the server.
  • Request medical records (based on the medical release form) and follow up with the patient, as requested by the CRC/RA. Give them to the doctor to review and update subject and calendar outcome.
  • Receive labs, mark with a “received” stamp and place on the PI’s desk. Follow up with an email to PI regarding receipt of the labs.
  • Assure Fed-Ex, and UPS packages are picked up daily.
  • Make sure coffee is made each morning for clients and staff.
  • Assure waiting room is replenished with magazines.
  • Assure proper and current study flyers are in the waiting room.
  • Assure waiting room television and remove are working properly and secure.
  • Order supplies as needed; make sure to send email to all staff when preparing order.
  • Replenish supplies (cups, sugar, and creamers) throughout the day.
  • Replenish water as needed (Waterboy).
  • Replenish toners and place service calls as needed (Toshiba).
  • Call Administration to request snacks for patient retention.
  • Call mail representative for any boxes or mail that has been delivered.
  • Call Administration for any IT issues with the server/computers or phones.
  • Make sure last person who leaves closes office (no hot coffee, television is off, all doors are closed and locked).
  • Let Administration know of any issues with A/C, elevator, or anything building related.
  • Receive dry ice orders, and at the end of each month supply the accounting department with receipts.
  • Replenish, maintain and distribute client T-Shirts, if available.
  • Send out certified mail, as requested by the CRC/RA. Get approval from Administration before sending any certified mail.

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY

Reports to: Site Lead & Site Manager
Department: Clinical

Summary:

The Clinical Research Assistant is responsible for assisting the research coordinator and other staff with completing protocol procedures and processing laboratory samples for shipment. Promote good clinical practices (GCP) in the conduct of clinical investigations. All duties carried out by the research assistant are done so in accordance with company policies, SOPs, GCP, and applicable local, state and federal regulations.

Primary Responsibilities:

  • Perform medical diagnostic tests such as electrocardiograms, blood pressure checks, etc.
  • Collect and process blood and urine samples per protocol requirements.
  • Professionally interact with subjects, visitors, staff, and other healthcare professionals.
  • Maintain laboratory inventory.
  • Sanitize and stock treatment rooms and exam rooms.
  • Dispose of and replace biohazard waste in lab and exam rooms per OSHA requirements.
  • Perform administrative tasks as needed.
  • Troubleshoot any study issues.
  • Articulate all pertinent issues to the Site Lead, Site Manager, and/or PI.
  • Maintain timely source documentation.
  • Complete all monitor, sponsor and lab queries in a timely manner.
  • Accurate and timely entry into CTMS.
  • Other duties and responsibilities as assigned or directed.

Secondary Responsibilities:

Maintains Quality Service and Departmental Standards by

  • Reading, understanding and adhering to organizational Standard Operating Procedures (“SOP”)
  • Assisting in establishing and enforcing departmental standards

Contributes to team effort by

  • Working with internal staff to resolve issues
  • Exploring new opportunities to add value to the organization and departmental processes
  • Helping others at the site to achieve site goals
  • Performing other duties as assigned
  • Support the organization’s mission and goals

Maintains Technical and Industry Knowledge by

  • Attending and participating in applicable company-sponsored training
  • Attending and participating in recruitment meetings

Additional skill set:

  • Strong motivational skills and abilities – promoting a team-based approach
  • Strong interpersonal and communication skills, both verbal and written
  • Strong organizational and leadership skills
  • Goal oriented
  • Ability to maintain a professional and positive attitude
  • Ability to communicate in a clear and professional manner
  • Adhere to GCP
  • Attention to detail and accuracy in completing tasks
  • Strong ability to multi-task

Education:

  • High School Diploma
  • CMA or RMA preferred

Experience:

At minimum 2 years’ experience in phlebotomy

Nothing in this position description restricts management’s rights to assign or reassign duties and responsibilities to this position at any time.

APPLY